VaultCaveSupport
Answers to common questions below. Anything else, email support@vaultcave.app; we usually reply within two working days.
I forgot my pattern or passcode
On the unlock screen, tap “Restore with recovery phrase” and enter the 12 words you wrote down when you created the vault. We can’t reset it for you: the pattern is part of the encryption.
I have a new iPhone
Install VaultCave, tap “I already have a vault — restore it”, and enter the vault’s recovery phrase. It downloads from your encrypted iCloud backup. Repeat for each vault.
My backup says iCloud is full
VaultCave backs up to your own iCloud storage. Free up space or upgrade your iCloud plan in iOS Settings → your name → iCloud, and the backup resumes by itself.
Manage or cancel a subscription
In VaultCave: Settings → Manage subscription. Or in iOS Settings → your name → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.
Restore a purchase
In VaultCave: Settings → Restore purchases, signed in with the Apple ID you bought with.
Please never send us your recovery phrase, pattern or passcode. We will never ask for them. See also the security overview and privacy policy.